Refund policy

Return & Refund Policy

At All Stars Cricket Store, we stand behind the quality of our products. If you are not fully satisfied with your purchase, please review the policy below.

Returns

Returns are accepted within 7 days of delivery.

To qualify for a return:

  • Items must be unused and in original condition

  • Original packaging and tags must be intact

  • Proof of purchase is required

Returns must be requested prior to sending any item back.

To initiate a return, please contact support@allstarscricketstore.com.

Approved returns should be sent to:
7301 All Stars Ave
Frisco, TX

Items returned without prior approval will not be accepted.

Cricket Bats

Due to the nature of English Willow cricket bats, used or prepared bats are not eligible for return.

Bats that have been knocked-in, oiled, played with, or show any signs of use — including ball marks, seam indentations, toe damage, cracks, or grip wear — cannot be accepted.

Natural variations in grain structure, color tone, balance, and minor cosmetic marks are inherent characteristics of English Willow and do not constitute defects.

We recommend inspecting your bat carefully prior to use.

Equipment & Apparel

Gloves, pads, shoes, and other equipment must be returned unused and in original condition.

  • Shoes must be unworn and returned in the original box

  • Protective gear must not show signs of wear or odor

Non-Returnable Items

The following items are final sale:

  • Inner wear such as guards

  • Clearance or sale merchandise (unless defective)

  • Gift cards

  • Custom or special-order items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Include clear photos of the item and packaging so we may evaluate the issue promptly. We will arrange a replacement or refund where applicable.

Return Shipping

Unless the item is defective or incorrect:

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

We recommend using a trackable shipping service. We are not responsible for items lost during return transit.

Refunds

Once your return is received and inspected, you will be notified of approval.

Approved refunds will be issued to the original payment method within 5–7 business days.

Items that do not meet return eligibility will be shipped back at the customer’s expense.

In-Store Purchases

In-store purchases may be returned within the same 7-day period under the same conditions. Online orders returned in-store must meet all return eligibility requirements.

For any questions, please contact support@allstarscricketstore.com